Last updated: January 2026
HostedVICIdial.com ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us, such as when you request a quote, contact support, or sign up for our services. This may include:
- Name, company name, email address, and phone number
- Billing and payment information
- Information about your call center operations and technical requirements
- Any messages or correspondence you send us
We also automatically collect certain information when you use our website, including IP address, browser type, pages visited, and referring URL. This information is used in aggregate to improve the site.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our hosted VICIdial and installation services
- Respond to your inquiries, quotes, and support requests
- Send service-related notices, invoices, and updates
- Comply with legal obligations and enforce our terms
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and understand how visitors use our site. You can configure your browser to refuse cookies, though some parts of the site may not function properly without them.
We may use third-party analytics tools, such as Google Analytics, which collect anonymized usage data.
4. Data Sharing
We share information only with service providers who help us operate our business (such as payment processors, hosting providers, and email delivery services), and only as necessary for them to perform their functions. We may also disclose information if required by law or to protect our legal rights.
5. Data Retention and Security
We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. We use industry-standard administrative, technical, and physical safeguards to protect your information.
6. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at the address below. You may also unsubscribe from marketing emails at any time by following the unsubscribe link in each message.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of our site after changes means you accept the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Email: info@hostedvicidial.com
- Phone: (888) 524-5870