Hosted VICIdial Plans
Hosted VICIdial Plans — Built for Call Centers
Transparent pricing. Month-to-month billing. Managed, monitored, and supported by engineers who actually know VICIdial.
Hosted VICIdial Plans
Transparent monthly pricing. No surprise fees. Switch or cancel anytime.
Starter
$199 /mo
Up to 10 agents
- Managed hosted VICIdial
- Shared infrastructure
- Basic email support
- Automatic backups
- Standard security hardening
- 99.9% uptime SLA
Most Popular
Professional
$499 /mo
Up to 50 agents
- Dedicated VICIdial server
- Priority phone & email support
- Custom campaign configuration
- Managed updates & patching
- Call recording & storage
- Advanced security hardening
Enterprise
Custom
Unlimited agents
- High-availability cluster
- 24/7 expert SLA support
- Dedicated account manager
- Custom integrations (CRM, API)
- Geo-redundant hosting
- Compliance assistance (HIPAA/PCI)
Every Plan Includes
Managed VICIdial installation and updates
99.9% uptime SLA
Automated nightly backups
Enterprise-grade DDoS protection
24/7 infrastructure monitoring
SIP carrier flexibility (BYOC or managed)
HTTPS admin portal
US-based data centers
Related Reading
Researching budget for your dialer? See our detailed breakdown: VICIdial Hosting Cost: What to Expect in 2026.
Frequently Asked Questions
What is included in a hosted VICIdial plan?
Every plan includes a managed VICIdial installation, operating-system hardening, automated nightly backups, monitoring, patching, and technical support. Higher tiers add dedicated servers, priority support, and custom configuration.
Can I bring my own SIP carrier?
Yes. Our hosted VICIdial works with any standards-compliant SIP carrier. We also help you evaluate and integrate carriers if you need a recommendation.
Do you offer month-to-month billing?
Yes, all hosted VICIdial plans are month-to-month. Cancel or change tiers any time with 30 days notice.
How many agents can I run?
Starter supports up to 10 agents, Professional up to 50, and Enterprise is unlimited with high-availability clustering. We right-size your server to your peak concurrent agent count.
Is call recording included?
Call recording is included in Professional and Enterprise plans with configurable retention windows. Starter supports recording as an add-on.
Not sure which hosted VICIdial plan fits?
Tell us about your call center. We'll recommend the right tier and send a custom quote within one business day.