VICIdial Support
VICIdial Support Plans — Expert Help, When You Need It
Ongoing monitoring, patching, and 24/7 expert VICIdial support. Works with your existing installation — no migration required.
Essentials
$299 /mo
- Business-hours ticket support
- Monthly patching window
- Quarterly health check
- Email response within 4 hours
Most Popular
Professional
$799 /mo
- 24/7 phone + email support
- Weekly patching window
- Monthly health check
- P1 response under 30 minutes
- Configuration changes included
Enterprise SLA
Custom
- 8-minute P1 response SLA
- Dedicated support engineer
- Continuous monitoring
- Change management
- Quarterly strategy review
What VICIdial Support Covers
Our engineers have spent years inside VICIdial, Asterisk, and SIP carriers. Nothing is out of scope.
Dialer
Campaigns, lists, dispositionsTelephony
SIP, carriers, routingInfrastructure
OS, MySQL, ApacheIntegrations
CRM, webhooks, APIsFrequently Asked Questions
Do I have to host VICIdial with you to get support?
No. Our VICIdial support plans work with any VICIdial installation — whether you self-host, use another provider, or host with us.
What response times do you guarantee?
Critical tickets (P1, system down) have an 8-minute response SLA. High priority tickets under 30 minutes. Standard tickets within 4 business hours.
Do you patch my VICIdial server?
Yes. Our VICIdial support plans include managed OS and VICIdial patching on a scheduled cadence with pre-approval and change notifications.
Will you help with carrier and SIP issues?
Absolutely. SIP trunk issues, STIR/SHAKEN, call quality, answering-machine detection tuning, and carrier escalations are all in scope.
Can you train my admins?
Yes. Admin and agent training sessions are available on any support plan. Professional and Enterprise include quarterly training refresh sessions.
Stop firefighting your VICIdial.
Let our team take the pager. You focus on your call center.